Patricia Mendiluce

Help


Where is my order?

Remember you can query the status of your order at any time in My orders in the My account section. If you are not registered at Patricia Mendiluce, you can access directly in the Orders section. In this case, you will need to enter your e-mail address and order number.

What is more, when your order leaves, we will send you an e-mail.

How can I exchange or return an item I purchased online?

You have up to 14 days from reception of your order to exchange your item for another size or request a refund.

Can I cancel or change my order?

You cannot cancel or change your order once you confirm an order as we prepare your order once you confirm on the website. However, you can always return your item(s) once you receive them. For more information visit the Exchange and returns section

What are the delivery types?

Enter your home or office address when making your purchase and we will deliver the order to your chosen destination.

The delivery charge will vary per your order:

Standard delivery: over 800 (free): 5-6 working days

How can I pay for my purchases?

You can choose between various payment methods:

DEBIT OR CREDIT CARD

Visa, Visa Electron or MasterCard. Payments with debit cards will be charged in real time.

I cannot find my size or colour. What should I do?

WISHLIST

You can add the item you like to your Wishlist and we will notify you by e-mail if it becomes available again.

I have not received all the items in my order. What should I do?

Check your e-mail to see whether we have sent you an e-mail informing you that one of the items in your order is not available. In this case, we will send it if it is available, if it’s not we will give you a chance between choosing another item or refunding.

If you have not received any e-mail, contact Customer Services and we will replay to you as soon as possible.

The items received are incorrect or defective. What should I do?

If you have received an item which is defective or different to the one purchased, We will exchange these items and pay the delivery expenses. If they are not available any more, we will give you a chance to select another item or refund them.

To process the return, you must complete the returns note and enclose it in your parcel.

Cannot find it? Access the My Orders section of My Account, select the order and print the 'Returns Form'. If you still have not registered, go to the Orders section and enter your e-mail address and order number.

Consult the different return options at the Exchanges and returns section.

I want to be informed about latest offers, lookbooks and new collections. What should I do?

Sign up to our newsletter! You'll be up to date with the latest trends and our promotions.

Are there any cases that we can’t exchange or refund in it?

We in Patricia Mendiluce give the customer the choice of exchange or return for most of our products. Sometimes we can’t offer this service for health-related matters like: swimming suit, hair accessories, socks and baby’s bed cover.



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